jeewin Responsible Gaming — your safety is our priority
Staying safe is just as important as enjoying betting and casino games. jeewin believes that every player has the right to set healthy limits on their entertainment. On this page you can learn how to keep your gaming habits in check and get help when you need it.
Our commitment to responsibility
jeewin is an entertainment platform. Betting and gaming should be a source of fun — not a way to solve financial problems or make decisions driven by emotion. We want every user to play consciously and within their means.
Our Terms and Conditions clearly state that jeewin is for persons aged 21 or above only. Minors opening accounts is strictly prohibited and we make no exceptions on this.
If you feel your gaming habits are changing or getting out of control, contact us via 24/7 live chat or email. Seeking help is a courageous step.
- Set a daily or weekly budget for yourself before placing bets.
- Never bet with borrowed money or money taken on credit.
- Keep enough time for family, friends, and work alongside gaming.
- Take a break from gaming when you are stressed, angry, or feeling low.
- Keep your account secure from children or minors.
Tools to stay in control
jeewin gives you the ability to manage your own gaming habits. Use the tools below to set limits at any time.
Set a deposit limit
Set a maximum amount for daily, weekly, or monthly deposits yourself. Once the limit is reached, no further deposits can be made during that period.
Set a loss limit
Decide in advance the maximum amount you are willing to lose within a given period. Once that amount is reached, a break is triggered automatically.
Session time limit
Set a maximum duration for each gaming session. When the limit is reached, the platform will prompt you to take a break.
Cooldown period
Temporarily suspend your account for 24 hours, 72 hours, or 1 week — you can return normally after the break.
Self-Exclusion
Disconnect yourself completely from the platform for any period from 1 month up to 5 years. Your account cannot be reactivated during this time.
Reality check messages
If you play for a long stretch, a reminder will appear on screen showing how long you have been playing and how much you have spent.
Apply for self-exclusion
If you feel you can no longer keep your gaming habits under control and need a complete break for a while, fill in the form below and send it directly to our support team. We will suspend your account within 24 hours.
Playing under 21 is strictly prohibited
You must be at least 21 years old to open an account and place bets at jeewin. If a minor's account is identified, it is closed immediately and any deposited funds are not refunded. If there are children or teenagers in your home, use a password or PIN on your device.
Recognise the warning signs
Gaming addiction develops gradually. If you notice the following signs in yourself or someone close to you, seek help without delay. Our FAQ also has more information on this.
- You are trying to bet more to win back money you have lost.
- You are hiding how much you have spent from family or friends.
- You are spending money set aside for essential needs on betting.
- You feel restless or irritable when you are not playing.
- You are prioritising gaming over work, studies, or family.
- You are sleeping less and thinking about games most of the time.
- You want to stop but cannot — you keep coming back.
- You are taking out loans or selling valuables to place bets.
Where to get help
You are not alone. Help is available through any of the following.
jeewin live chat
Available 24 hours a day, 7 days a week. Talk in Bengali or English — whichever you prefer. You can apply for account limits or self-exclusion directly through chat.
Email support
Write out your issue in detail and send it by email. Our support team responds in both Bengali and English. Email address: [email protected]
Family and friends
Talk openly with a trusted family member or friend. Support from someone close is often the first step toward professional help.
Professional counselling
Consult a mental health professional or a behavioural addiction counsellor. Various hospitals and mental health centres in Bangladesh offer this service.
Responsible gaming — learn more
Protect your family
If there are children or teenagers in your home, make sure they cannot access your jeewin account. Use screen locks, app locks, and separate user profiles on your device. Using parental control software for children's internet use is a good measure.
Gaming vs addiction
There is a difference between recreational gaming and problematic gaming. Recreational gaming is healthy only when you can set your own limits and stop at any time. If gaming starts to affect your work, relationships, or finances, that is when taking a break becomes necessary.
Keep realistic expectations
Casino games and slots are largely games of chance. There is no guarantee of winning in the long run. Treat each session as a separate experience — avoid the thinking that yesterday's losses must be recovered today.
Do not bet under the influence of alcohol or when under stress
Decisions made when you are emotionally distressed, overly tired, or under the influence of substances are often harmful. Avoid betting or gaming at such times. In moments of crisis, contact jeewin's live chat — we will listen.